Refund & Return Policy

At ADRIZO, we strive to ensure you have the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help.

1. Return & Exchange Window

You have 7 days from the date of delivery to initiate a return or exchange for eligible items. Requests made after this period will not be accepted.

2. Incorrect / Missing / Damaged Items

If you receive an incorrect, missing, or damaged item, you must report it to us within 24 hours of delivery.

Important: An unboxing video starting from the sealed package is mandatory to process claims for missing or damaged items. Please email the video and your Order ID to Care.adrizo@gmail.com.

3. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be unused, unwashed, and in the same condition that you received it.
• Original tags must remain attached to the garment.
• The item must be in its original packaging.
• A valid proof of purchase or Order ID must be provided.

Non-returnable conditions

• Items marked as Final Sale or Clearance.
• Innerwear, swimwear, or accessories (for hygiene reasons).
• Items showing signs of wear, washing, perfume, or damage caused by the customer.

4. Reverse Pickup Process

Once a return is approved, we will schedule a reverse pickup. Our courier partner will typically collect the package within 1–2 business days business days.

What happens if reverse pickup is unavailable?

In rare cases where your PIN code is unserviceable for reverse pickup, you will need to self-ship the product to our facility. ADRIZO will reimburse standard shipping costs (up to a predefined limit) upon providing the courier receipt.

5. Refund Policy

Refunds are processed after the returned product passes our quality inspection.

Prepaid Orders

Refunds will be issued to the Original Payment Source within 5–7 business days after quality check approval.

COD Orders

For Cash on Delivery orders, refunds will be provided via Store Credit or Bank Transfer. You will receive an email requesting your bank account or UPI details.

6. Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order is handed over to our courier partner, it cannot be cancelled, and the standard return policy will apply.

Contact Us

If you have any questions regarding your return, please contact our support team at Care.adrizo@gmail.com or call us at +91 9999999999 during our business hours (Monday to Saturday, 10:00 AM to 6:00 PM IST).